Returning Policy
Return Policy
At "The Hijab Life," we strive to provide you with products that meet your expectations and bring you joy. However, if you find yourself unsatisfied with your purchase, we're here to help. Please read our return policy carefully to understand the process.
1. Eligibility for Returns:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
- Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
2. Return Process:
- To initiate a return, please contact our customer service team within the specified timeframe.
- Provide your order details, reason for the return, and any relevant information or images.
- Our team will guide you through the return process and provide you with a return authorization if eligible.
3. Return Shipping:
- The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective item.
- We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refunds:
- Once we receive the returned item and verify its condition, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take several business days for the refund to be reflected in your account.
5. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
6. Non-Returnable Items:
- For hygiene reasons, certain items such as earrings, intimate apparel, and cosmetics cannot be returned unless they are damaged or defective upon arrival.
7. Customer Satisfaction:
- Your satisfaction is our top priority. If you have any concerns or questions regarding your purchase or the return process, please reach out to our customer service team. We are here to assist you.
At "The Hijab Life," we strive to provide you with products that meet your expectations and bring you joy. However, if you find yourself unsatisfied with your purchase, we're here to help. Please read our return policy carefully to understand the process.
1. Eligibility for Returns:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
- Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
2. Return Process:
- To initiate a return, please contact our customer service team within the specified timeframe.
- Provide your order details, reason for the return, and any relevant information or images.
- Our team will guide you through the return process and provide you with a return authorization if eligible.
3. Return Shipping:
- The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective item.
- We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refunds:
- Once we receive the returned item and verify its condition, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take several business days for the refund to be reflected in your account.
5. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
6. Non-Returnable Items:
- For hygiene reasons, certain items such as earrings, intimate apparel, and cosmetics cannot be returned unless they are damaged or defective upon arrival.
7. Customer Satisfaction:
- Your satisfaction is our top priority. If you have any concerns or questions regarding your purchase or the return process, please reach out to our customer service team. We are here to assist you.